Developed by Glenfis, a Swiss consultancy who specialise in ITIL, this course will teach you about ITIL V3 Managing across the Lifecycle in an interactive and engaging format.
The course is ideal for classroom preparation, and combines rich graphics in a dynamic presentation style which will hold your attention throughout the course. Questions and scenarios will test your knowledge, and a mock exam at the end of the course will help you practice for the exam.
The course should take 4-5 hours to complete.
The course contains a printable sample exam paper with full answers and explanations.
Please note that the course does not provide complete training for the exam, but is an ideal supplement to classroom learning.
ITIL V3 Foundation Certificate
Pentium II (350 MHz) or later / G3 (350MHz) or later
Windows 98 or later / Mac OS 9 or later
64MB RAM (128MB recommended)
Monitor 800x600 (1024x768 recommended)
Internet connection (broadband recommended)
Internet Explorer 6.0, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, Opera 7.11 or later
Macromedia Flash Player 6.0 or later
Sound card with loudspeakers or headset
Subscription: 90 days.
Module 1 Implementation IT Service Management:
Strategic Management Process 1
Functions and Processes
Measuring the Processes
Balancing in Quality
Metrics and Measurement Systems
Service Management Tools
Module 2 Managing strategic changes:
Introduction and Structure Service Lifecycle
Principles Service Strategy
Principles Service Design
Principles Service Transition
Principles Service Operation
Principles Continual Service Improvement
Printable sample exam paper with full answers and explanations