Please note a new version of this course is now available with re-structured modules and improved sound quality - see product ref. 217485.
This comprehensive online training course will provide you with all the knowledge you need to prepare you for your ITIL V3 Foundation exam. Fully accredited by an APMG certified ITIL examination institute, the course is interactive throughout and learning is reinforced with practice examples and focused questions.
The course should take 8-10 hours to complete, and is equivalent to a three day training course. At the end of the course there is mock exam containing 40 questions randomly generated from a database of 150 questions.
System Requirements:
Pentium II (350 MHz) or later / G3 (350MHz) or later
Windows 98 or later / Mac OS 9 or later
64MB RAM (128MB recommended)
Monitor 800x600 (1024x768 recommended)
Internet connection (broadband recommended)
Internet Explorer 6.0, Netscape 7.x, Firefox 1.x, CompuServe 7, AOL 8, Opera 7.11 or later
Browser configuration: Cookies enabled, Pop-up Blocker disabled, JavaScript enabled
Macromedia Flash Player 6.0 or later
Sound card with loudspeakers or headset
Subscription: 90 days.
Module 1 Introduction and Basics concept:
Business & IT Integration, Strategic Management Processes, Functions and Processes, Controls within the IT, RACI Model, Quality, Utility & Warranty, Metrics and Measurement-Systems
Module 2 Service Lifecycle:
Lifecycle-Concept, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
Module 3 Service Offerings and Agreement:
Service Strategy Process, Portfolio Management, Service Catalogue Management, Service Level Management, Supplier Management, Service Reporting, Financial Management
Module 4 Planning, Protection and Optimization:
Demand Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management
Module 5 Release control and validation:
Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Evaluation, Knowledge Management
Module 6 Operational support and analysis:
Request Fulfilment, Event Management, Incident Management, Problem Management, Access Management, Service Desk, Operation Management, Technical Management, Application Management